1. Refund Eligibility

• Refund requests must be submitted within 15 calendar days of the original purchase.

• Physical products must be in their original, unused condition.

• Digital products, downloadable content, or services must not have been fully utilized or completed to qualify.

2. How to Request a Refund

• Email our customer care team at [email protected].

• Include your order number and a brief explanation for requesting the refund.

• Our team will review your request and notify you if your refund is approved or denied.

3. Approved Refunds

• If approved, the refund will be processed promptly.

• Your original payment method will be credited within a reasonable timeframe (usually a few business days).

4. Exchanges

• For defective or damaged items, we’re happy to offer an exchange for an identical product.

• Contact us with your order details and photos, if applicable, for further assistance.

5. Non-Refundable Items

• Certain products or services are non-refundable, and this will be communicated clearly at purchase.

• Typically, this includes personalized items, fully completed services, and downloaded digital products.

Why This Policy Works

• Clear timelines (15 days) help both you and customers manage expectations.

• Including contacts and next steps makes the process transparent and approachable.

• Distinguishing between refunds and exchanges ensures flexibility while protecting both sides.

• Flagging non-refundable items upfront avoids confusion later.